SHIPPING POLICY

Delivery Fees

We provide islandwide delivery within Singapore at the following rates per delivery location:

  • Orders $99 and above: Free Standard Delivery
  • Orders below $99: $12
  • CBD & shopping mall surcharge: +$3.50
  • Sentosa entry fee: +$10

Applicable delivery fees and surcharges will be shown at checkout.

CBD surcharge may apply to locations including Anson Road, Beach Road, Bencoolen Road, Boat Quay, Bugis, Cairnhill, Cecil Road, Chinatown, City Hall, High Street, Marina Bay, Middle Road, North Bridge Road, Orchard Road, People’s Park, Raffles Place, Rochor Road, Shenton Way, Suntec City, Tanjong Pagar and Victoria Street.

We do not deliver to certain hospitals, special zones or restricted areas, including Tuas, Jurong Island, Jurong Port, Airline Road, Airport Cargo Road, restricted airport zones, camps, construction sites, PSA ports, SATS facilities and shipyards.

Order Cut-Off

All COCOWAVE Fresh Coconut Puddings are freshly made to order.

Our daily order cut-off time is 12:00 PM. Orders placed after 12:00 PM will be processed based on the next available delivery or self-collection date shown at checkout.

Delivery Time

Our standard delivery window is 12:00 PM–6:00 PM.

Delivery timing is determined by the driver's route for the day. We are therefore unable to guarantee or accommodate a specific delivery time within the delivery window.

Customers should ensure that someone is available to receive the order between 12:00 PM and 6:00 PM, or make suitable arrangements for the order to be received on their behalf.

If you require a more specific delivery time, you may contact us to upgrade to a 2-hour delivery window for an additional $10.

For orders of $200 and above, we provide a complimentary upgrade to a 2-hour delivery window.

Please contact us in advance to arrange your preferred 2-hour delivery window. All preferred delivery windows are subject to delivery availability.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, including the correct postal code, unit number and a reachable contact number.

Please ensure that someone is available to receive the order during the delivery period.

COCOWAVE will not be responsible for failed deliveries caused by:

  • Incorrect or incomplete delivery information

  • An unreachable recipient

  • No one being available to receive the order

  • Restricted access to the delivery location

  • Other circumstances outside COCOWAVE's reasonable control

Failed Delivery & Same-Day Redelivery

If the first delivery attempt is unsuccessful for any of the reasons above, a same-day redelivery may be arranged where possible.

A redelivery fee of $15–$20 will apply, depending on the delivery location and availability of the delivery service.

Same-day redelivery is subject to availability and cannot be guaranteed.

As our Fresh Coconut Puddings are freshly made and cannot be retained for delivery on the following day, any order that cannot be successfully delivered within the same day will be discarded for food quality and safety reasons.

No refund will be provided where delivery failure is caused by incorrect information, an unreachable recipient, no one being available to receive the order, or other circumstances outside COCOWAVE's control.

A new order must be placed if the customer would like the products delivered on another day.

Order Cancellations

Orders may be cancelled at least at least 48 hours before the start of the scheduled delivery or self-collection window.

Approved cancellations will be refunded to the original payment method, less a 5% cancellation fee.

Orders cannot be cancelled or refunded within 48 hours of the scheduled delivery or self-collection date because ingredients, production and fulfilment arrangements will already have been made.

Cancellations by COCOWAVE

If COCOWAVE is unable to fulfil an order due to product unavailability or other circumstances on our side, the affected order will receive a full refund with no cancellation fee.