Refund & Cancellation Policy

At COCOWAVE, our Fresh Coconut Puddings are made to order using fresh and perishable ingredients. To minimise food waste and ensure freshness, ingredients and production are planned in advance based on confirmed orders.

Please review the following refund and cancellation policy before placing your order.

Order Cancellations

Orders may be cancelled at least 48 hours before the start of the scheduled delivery or self-collection window.

Approved cancellations made at least 48 hours in advance will be refunded to the original payment method, less a 5% cancellation fee to cover payment processing and administrative costs.

Orders cancelled within 48 hours of the scheduled delivery or self-collection window are non-refundable, as ingredients, production and fulfilment arrangements will already have been made for your order.

To request a cancellation, please contact us via WhatsApp at +65 9125 5817.

If COCOWAVE Is Unable to Fulfil Your Order

If we are unable to fulfil your order due to product unavailability or other circumstances on our side, you will receive a full refund with no cancellation fee.

Where only part of an order is affected, we will contact you to arrange an appropriate replacement or refund for the affected item(s).

Product Issues

As our products are freshly made, please check your order as soon as possible upon receipt.

If you receive a missing, incorrect or damaged item, or believe there is a quality issue with your order, please contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Clear photos of the affected product and packaging, where applicable

We will review the issue and arrange an appropriate resolution based on the circumstances.

Due to the perishable and made-to-order nature of our products, we are unable to accept returns or provide refunds for change of mind, personal taste preferences, or products that have been stored or handled incorrectly after delivery.

Failed Delivery

Customers are responsible for providing a complete and accurate delivery address, unit number and reachable contact number, and for ensuring that someone is available to receive the order during the scheduled delivery window.

If delivery cannot be completed due to an incorrect or incomplete address, an unreachable recipient, no one being available to receive the order, restricted access to the delivery location, or other circumstances outside COCOWAVE's reasonable control, no refund will be provided.

Where possible, a same-day redelivery may be arranged at an additional fee of $15–$20, depending on the delivery location and availability of the delivery service.

Same-day redelivery is subject to availability and cannot be guaranteed.

As our Fresh Coconut Puddings are freshly made and cannot be kept for delivery on the following day, any order that cannot be successfully delivered within the same day will be discarded for food quality and safety reasons.

If you would still like to receive the products on another day, a new order will need to be placed.

Refund Processing

Approved refunds will be returned to the original payment method used for the order.

Please note that the time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

For any questions regarding your order, cancellation or refund, please contact us via WhatsApp at +65 9125 5817.