Delivery & Pickup
Everything you need to know about delivery and self-collection.
| Pre-Order | Daily cut-off · 12 PM |
| Standard Delivery | $12 per location |
| Free Standard Delivery | Orders $99+ |
| Delivery Window | 12 PM–6 PM |
| 2-Hour Window | +$10 · Complimentary for orders $200+ |
| Self-Collection | Tai Seng · 12 PM–6 PM |
2-hour delivery windows are subject to availability.
Pre-Order
All COCOWAVE products are freshly made to order.
Our daily cut-off time is 12 PM. Orders placed after 12 PM will be processed based on the next available delivery or self-collection date shown at checkout.
Please select your preferred available date when placing your order.
Delivery Fees
| Delivery | Fee |
|---|---|
| Orders below $99 | $12 |
| Orders $99 and above | Free |
| CBD & shopping malls | +$3.50 |
| Sentosa | +$10 |
Delivery Time
Standard delivery: 12 PM–6 PM
Deliveries follow the driver's route, so a specific delivery time cannot be guaranteed.
Need a narrower window?
2-hour delivery window · +$10
Orders of $200 and above receive a complimentary 2-hour delivery window.
Please contact us in advance. All preferred delivery windows are subject to availability.
Self-Collection
Daily · 12 PM–6 PM
Pre-order only
1 Irving Place, #02-07
The Commerze @ Irving
Singapore 369546
Approximately 200–300 m from Tai Seng MRT Exit A.
No walk-ins.
Missed Delivery & Redelivery
| Same-day redelivery | $15–$20 |
| Availability | Subject to driver availability |
| Next-day holding | Not available |
| If delivery cannot be completed that day | Products will be discarded |
| Delivery on another day | A new order is required |
Please provide a complete delivery address, unit number and reachable contact number, and make sure someone is available to receive the order.
Changes & Cancellations
| Cancellation | Refund |
|---|---|
| 48+ hours before | Refund less 5% cancellation fee |
| Within 48 hours | Non-refundable |
| COCOWAVE unable to fulfil | Full refund |
For full terms, please see our Refund & Cancellation Policy.